Areas of Expertise:
- Writing, editing and organizational skills
- Writing instructional content for user help, wikis and knowledge bases
- Managing projects and implementing new learning strategies
- Applying instructional design concepts to deliver effective training programs (self-guided, train-the-trainer, classroom or web-based)
- Interviewing researchers, staffers, stakeholders and subject matter experts (SMEs) to understand their organizational processes and obstacles to success
- Integrating user requirements and the organization's education and compliance goals into a cohesive training plan
- Clear understanding of learning management systems and processes
- Developing graphics or capturing screenshots to illustrate concepts
- Working with teams to produce their best effort, on time
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