About Me

I have experience in marketing, training, technical communications and support desk operations. I recently had responsibility for creating a user support knowledge base for an online gaming service, including the localization effort for the customer help sites in Belgium.

Areas of Expertise:

• Writing, editing and organizational skills 
• Writing instructional content for user help, wikis and knowledge bases
• Managing projects and implementing new learning strategies
• Applying instructional design concepts to deliver effective training programs (self-guided, train-the-trainer, classroom or web-based) 
• Interviewing researchers, staffers, stakeholders and subject matter experts (SMEs) to understand their organizational processes and obstacles to success 
• Integrating user requirements and the organization's education and compliance goals into a cohesive training plan 
• Clear understanding of learning management systems and processes 
• Developing graphics or capturing screenshots to illustrate concepts 
• Working with teams to produce their best effort, on time 

Learn more: appsWhisperer.com