"In a successful training event, learners gain new competencies."
OK, so "competency" is a big word, but it accurately describes the desired outcome; Learners get something for their time and attention - not just an elusive "huh.." moment, fogotten minutes after the session ends, but an all-out "this rocks!" brain sizzle - an understanding that sticks in the noggin and builds a foundation for new skills.
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