Applications are more than just the tool you use. Using a word processor is not the same as writing a business plan, and using a spreadsheet is not building a budget.
The typical, mundane, rote tasks we do endlessly on paper or via email can generally be incorporated into an application, i.e. data + automated workflow + access permissions.
When designed well, applications are intuitive to use and meld seamlessly with work processes. Transition to new systems are accomplished in less time and with greater buy-in when applications meet users' needs and support their business goals.
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